sk999 Privacy Policy
How We Handle Your
Personal Information

This Privacy Policy ("Policy") applies to sk999, the online casino and sports betting platform operated at sk999.im ("Platform"). It describes how sk999 collects, uses, stores, protects, and shares personal data relating to registered players, visitors to the Platform, and any other individuals whose personal data sk999 processes in connection with the operation of its services.

sk999 is committed to handling your personal data with the highest standards of transparency, integrity, and security. We recognise that Pakistani players — whether based in Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, or anywhere else across Pakistan — place trust in us when they share their personal information, and we take that trust seriously.

This Policy is incorporated by reference into the sk999 Terms and Conditions. By registering an account with sk999 or by continuing to use the Platform, you acknowledge that you have read, understood, and accepted the practices described in this Policy.

For the purposes of this Policy, sk999 acts as the data controller in respect of personal data collected from players and visitors to the sk999.im Platform. As data controller, sk999 determines the purposes and means by which your personal data is processed.

Where sk999 engages third-party service providers to process personal data on its behalf — such as KYC verification providers, payment processors including JazzCash and EasyPaisa gateway operators, and fraud prevention services — those providers act as data processors under sk999's instruction and are contractually bound to process data only for the purposes sk999 specifies and in accordance with applicable data protection standards.

If you have any questions about how sk999 handles your personal data, or wish to exercise any of the rights described in this Policy, you may contact our data protection team at:

• Email: [email protected] (plain text — not a clickable link)

sk999 collects personal data from you in the following ways: directly when you provide it during registration or account management; automatically through your use of the Platform; and from third-party sources as part of identity verification and fraud prevention processes. The categories of data we collect include:

sk999 does not collect special categories of sensitive personal data (such as racial or ethnic origin, religious beliefs, or health data) unless specifically required by applicable law or explicitly provided by you in a customer support context where it is directly relevant to resolving your query.

sk999 processes your personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contract Performance: Processing is necessary for sk999 to perform its obligations under the player account agreement — for example, processing deposits, settling bets, and managing withdrawals via JazzCash or EasyPaisa.
• Legal Obligation: Processing is necessary for sk999 to comply with applicable legal and regulatory obligations, including identity verification requirements, anti-money laundering (AML) obligations, and record-keeping duties under its international gaming authorisation.
• Legitimate Interests: Processing is necessary for sk999's legitimate business interests, including fraud prevention, platform security, improving the gaming experience, and responsible gaming monitoring — provided those interests are not overridden by your own rights and interests.
• Consent: For certain processing activities — particularly the use of non-essential analytical cookies and the sending of direct marketing communications — sk999 relies on your freely given, specific, and informed consent. You may withdraw consent at any time without affecting the lawfulness of processing carried out before the withdrawal.

sk999 uses the personal data described in Section 03 for the following specific purposes:

• Account Registration and Management: To create and maintain your sk999 account, authenticate your login sessions, and administer your account preferences and responsible gaming settings.
• Identity Verification (KYC): To verify that you meet the eligibility requirements to hold an sk999 account, including age verification (21+) and identity confirmation in accordance with our KYC procedures.
• Payment Processing: To process your deposits and withdrawals through Pakistani payment channels including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Raast, 1LINK, and bank transfer, and to maintain records of all financial transactions for audit and compliance purposes.
• Service Delivery: To provide access to all sk999 gaming products including cricket betting, PSL wagering, live casino games, slot games, and the full sportsbook; and to settle bets and calculate winnings accurately.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, and other conduct that breaches the sk999 Terms and Conditions or applicable law.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling behaviour, to administer self-exclusion and limit-setting tools, and to provide targeted responsible gaming interventions where appropriate.
• Customer Support: To respond to your queries, complaints, and formal escalations through sk999's 24/7 customer support channels, and to maintain records of support interactions to improve service quality.
• Platform Analytics and Improvement: To understand how players use the Platform, identify areas for improvement, and test new features or promotions — using aggregated and anonymised data where possible.
• Legal and Regulatory Compliance: To maintain records required under our international gaming licence obligations, to respond to lawful requests from regulatory authorities, and to cooperate with law enforcement investigations where legally required.
• Marketing Communications: Where you have provided consent, to send you promotional offers, bonus notifications, and news about sk999's cricket and PSL betting markets, new casino games, and seasonal promotions by email or push notification.

sk999 does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share personal data only in the following circumstances and only to the extent strictly necessary for the relevant purpose:

• Payment Processors: Personal and financial data is shared with licensed payment service providers — including JazzCash gateway operators, EasyPaisa processing partners, and inter-bank settlement networks — for the sole purpose of executing your deposit and withdrawal transactions.
• KYC and Identity Verification Providers: Identity documents and personal data are shared with our contracted KYC verification partners to confirm your identity, age, and eligibility in accordance with our compliance obligations.
• Fraud Prevention and AML Services: Certain transactional and identity data may be shared with specialist fraud prevention and anti-money laundering screening services to identify suspicious activity and protect the integrity of the Platform.
• Game Providers: Where you play games provided by third-party studios through the sk999 Platform, your player identifier and gaming session data may be shared with the relevant game provider to the extent necessary to deliver the game and record its outcome.
• Regulatory and Law Enforcement Authorities: sk999 may be required to disclose personal data to regulatory bodies, law enforcement agencies, or courts of competent jurisdiction where we are under a legal obligation to do so. In such cases, sk999 will disclose only the minimum data necessary to satisfy the legal requirement.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of sk999's assets, personal data held by sk999 may be transferred to the acquiring entity, subject to equivalent privacy protections. Affected players will be notified of any such transfer via the Platform.

sk999 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. Our standard retention periods are as follows:

• Active Account Data: Retained for the full duration of your account's active status, plus a mandatory post-closure retention period to comply with our legal obligations.
• KYC and Identity Documents: Retained for a minimum of five (5) years following account closure, in accordance with standard anti-money laundering record-keeping requirements applicable to licensed gaming operators.
• Financial Transaction Records: Retained for a minimum of five (5) years following the date of each transaction, for audit, compliance, and dispute resolution purposes.
• Gaming Activity Logs: Retained for a minimum of three (3) years following account closure, or longer where required for the investigation or resolution of an unresolved dispute.
• Customer Support Records: Retained for two (2) years following the closure of the relevant support case, or longer where the case relates to a formal complaint or legal proceedings.
• Marketing Consent Records: Retained for the duration of your consent plus a reasonable period thereafter to demonstrate compliance with applicable consent requirements.

Where data is retained solely for legal or compliance reasons beyond the period of active use, it will be stored securely with restricted access and will not be used for any other purpose. Upon expiry of the applicable retention period, data will be securely deleted or irreversibly anonymised.

The sk999 Platform uses cookies and similar tracking technologies to deliver certain functionality and to understand how the Platform is used. The categories of cookies we use are as follows:

• Strictly Necessary Cookies: These cookies are essential for the Platform to function correctly. They maintain your login session, enforce security measures, and preserve your account preferences during a session. These cookies cannot be disabled without breaking core Platform functionality.
• Analytical Cookies: These cookies collect information about how visitors use the Platform — such as which pages are most frequently visited and how players navigate between sections — to help sk999 improve the user experience. Analytical cookies collect data in aggregated, anonymised form wherever possible. We rely on your consent for the use of these cookies.
• Functionality Cookies: These cookies remember choices you make on the Platform — such as your preferred display settings or game interface preferences — so that the Platform behaves consistently across your sessions.

You can manage cookie preferences through your browser settings at any time. Disabling non-essential cookies will not affect your ability to access and use sk999's core gaming and betting services, but may affect certain personalisation features.

sk999 respects your rights in relation to your personal data. Depending on the applicable legal framework governing your use of the Platform, you may be entitled to exercise any or all of the following rights:

• Right of Access: You may request a copy of all personal data that sk999 holds about you. sk999 will respond to verified access requests within thirty (30) days.
• Right to Rectification: If any personal data sk999 holds about you is inaccurate or incomplete, you have the right to request that it be corrected or completed. You may update certain details directly within your account dashboard.
• Right to Erasure ("Right to be Forgotten"): You may request that sk999 delete your personal data where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to sk999's legal obligations to retain certain data — for example, KYC and transaction records that we are legally required to retain for anti-money laundering compliance cannot be deleted on request.
• Right to Restrict Processing: You may request that sk999 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data or object to processing based on legitimate interests, pending verification.
• Right to Object: You have the right to object to processing of your personal data where sk999 relies on legitimate interests as the legal basis. You also have an unconditional right to object to your data being used for direct marketing purposes at any time.
• Right to Withdraw Consent: Where sk999 relies on your consent to process your personal data — for example, for marketing communications or non-essential cookies — you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before the withdrawal.

To exercise any of these rights, please contact sk999's customer support team by email at [email protected] with the subject line "Data Rights Request". sk999 may need to verify your identity before processing your request. We will respond within thirty (30) calendar days and will explain the outcome of your request or, where the full response period requires an extension, notify you within the initial thirty-day window.

The sk999 Platform is strictly restricted to adults aged 21 years and above. sk999 does not knowingly collect, process, or store personal data belonging to individuals under the age of 21.

sk999 conducts age verification as part of the mandatory KYC process for all registered players. Where sk999 becomes aware — through KYC review, self-disclosure, third-party report, or any other means — that a player is under the age of 21, the following steps will be taken immediately:

• The player's account will be suspended without delay.
• All personal data collected in connection with the underage account will be flagged for review and subsequently deleted in accordance with our data minimisation obligations, except where retention is legally required.
• Any deposits made by the underage player will be returned to the originating payment method. Any winnings accrued during the period of underage use will be forfeited.

sk999 implements a comprehensive set of technical and organisational security measures designed to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. Key measures include:

• Encryption in Transit: All data transmitted between your device and the sk999 Platform is protected using Transport Layer Security (TLS) encryption, ensuring that your personal information and payment details cannot be intercepted in transit.
• Encryption at Rest: Sensitive personal data stored in sk999's systems — including identity documents and financial records — is encrypted at rest using AES-256 encryption standards.
• Access Controls: Access to personal data within sk999's internal systems is restricted on a strict need-to-know basis. Staff members are granted access only to the data required to perform their specific role. All access is logged and subject to regular review.
• Two-Factor Authentication: sk999 supports two-factor authentication (2FA) for player accounts and requires it for internal administrative access to systems containing personal data.
• Regular Security Audits: sk999 conducts periodic security assessments and penetration testing of its Platform infrastructure to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: sk999 maintains a documented data breach response procedure. In the event of a personal data breach that poses a risk to affected individuals, sk999 will take immediate containment action and notify affected players and relevant authorities within legally required timeframes.

While sk999 takes all reasonable precautions to protect your data, no online platform can guarantee absolute security. You play an important role in protecting your own data by keeping your sk999 account password secure, not sharing your credentials with others, and logging out of your account when using a shared device.

sk999 operates under an international gaming authorisation and may process or store certain categories of personal data on infrastructure located outside Pakistan. Where personal data is transferred internationally — for example, to KYC verification service providers or game platform infrastructure hosted in data centres in other jurisdictions — sk999 ensures that appropriate safeguards are in place to protect that data to a standard equivalent to the protections described in this Policy.

Safeguards used for international data transfers include contractual obligations binding the recipient to applicable data protection standards, and — where available — transfer mechanisms recognised under the relevant data protection framework applicable to the transfer. In all cases, sk999 conducts a transfer impact assessment before transmitting personal data internationally and applies additional technical safeguards where the assessed risk warrants them.

You may request information about the specific safeguards in place for international transfers of your personal data by contacting [email protected].

sk999 may, with your consent, send you marketing communications about promotions, bonuses, new cricket betting markets, PSL seasonal offers, new slot releases, and other features of the sk999 Platform. Marketing communications may be delivered by email or by push notification within the Platform.

Your consent to receive marketing communications is entirely optional and is never a condition of registering or maintaining an sk999 account. You may opt in to marketing communications during registration or at any time thereafter through your account settings.

You may withdraw your consent to receive marketing communications at any time by:

• Clicking the unsubscribe link included in any marketing email from sk999;
• Updating your communication preferences within your sk999 account settings dashboard; or
• Contacting sk999 customer support at [email protected] with the subject line "Unsubscribe".

Withdrawal of marketing consent will not affect the delivery of transactional communications that sk999 is required to send you in connection with your account — such as deposit confirmations, withdrawal notifications, important account security alerts, and updates to these Terms or this Privacy Policy.

sk999 reserves the right to update or amend this Privacy Policy at any time. When material changes are made to this Policy, sk999 will notify registered players through a prominent notice displayed on the Platform upon their next login, and will update the "Last Updated" date at the top of this page.

Your continued use of the Platform following publication of an updated Policy constitutes your acknowledgement of the revised practices described therein. If you do not accept the revised Policy, you should cease using the Platform and contact support to request account closure.

sk999 recommends that you review this Privacy Policy periodically to remain informed of how we handle your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or to sk999's handling of your personal data, please contact our data protection team through the following channel:

• Email: [email protected] (plain text — not a clickable link)
• Live Chat: Available 24/7 through the sk999 Platform after logging in to your account

When submitting a data-related query or rights request, please use the subject line "Privacy Policy Query" or "Data Rights Request" to ensure your message is routed directly to the appropriate team. All privacy-related requests will be acknowledged within five (5) business days and responded to in full within thirty (30) calendar days, in line with the timelines described in Section 09.

sk999's customer support team operates with hours specifically aligned to Pakistan Standard Time, ensuring that players across Karachi, Lahore, Islamabad, Faisalabad, and beyond can reach a knowledgeable team member during the hours they are most active on the Platform.